Due to the combined impact of Brexit and Covid-19, our couriers are experiencing unprecedented delays and it may take up to 10 days to receive your order. We are looking at alternative shipping options for our customers across Europe, to improve the situation as best we can.
Grays offers FREE shipping on every order over £200 to an EU country.
For orders between £150 and £200, we charge a fixed rate of £10.00
For orders under £150, we charge a fixed rate of £35.00 for shipping, plus a TEMPORARY surcharge due to Brexit.
Typically your products will arrive three working days after despatch. Customers in countries further from the UK should allow longer.
Why is there a temporary surcharge for customers in the EU?
You have probably heard that a Free Trade Agreement between the UK and EU has been agreed. This is good news if you are a customer shopping from inside the EU because it means that you have no customs duty or additional taxes to pay when you buy products from our website. However, despite the Trade Deal, there are still new costs for when importing products into the EU from the UK.
Are these charges here to stay?
We are making a substantial investment in infrastructure and new complex import processes that we hope will reduce or remove these costs. We expect to start testing these in January 2021. If things go well, we hope to remove the surcharges by the end of March.
How much is the surcharge?
For orders over £100, we are choosing to absorb the costs, but for smaller orders this unfortunately isn’t possible.
For orders over £100 there is no surcharge
For orders under £100 the shipping fee has temporarily increased by £15
I am in a country inside Europe but not inside the EU. Will this affect me?
No - only customers in the EU are affected by this charge
Keep me updated
If you would like to be told as soon as the surcharges have been removed, sign up for our email newsletter at the bottom of the website;
Orders from outside the UK or EU may be subject to local import charges/taxes that are outside our control. Typically you will need to pay them to the carrier. If you do not pay the carrier the goods will be returned to us. We will then refund you after deducting the cost of carriage incurred by us and any extra charges levied by the carrier.
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